Frequently Asked Questions
Everything you need to know about your next crafting project.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. International delivery times vary by location but generally arrive within 10-15 business days.
What is your return policy?
We offer a 100% satisfaction guarantee. You can return any unused yarn in its original packaging within 30 days of purchase for a full refund.
Can I return a single ball of yarn from a multi-pack?
No, multi-pack bundles must be returned in their entirety with the original packaging intact to be eligible for a refund.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also track your package directly through your Hobbii account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are the colors on the screen accurate to the yarn?
We strive to display colors as accurately as possible; however, please note that colors may vary slightly due to different monitor settings and dye lot variations.